Order status sequence diagram
Clearing the Change Process swiftly
The change process can take up to several weeks or more, which can impact the customer experience negatively as well as your own operations in all partnership types. As mentioned in our Build Your Own Funnel guide, there is certain information required for successful order creation; similarly, an order can swiftly clear the change process if all information in the POST /orders call body is provided when the order is submitted.Orders submitted with the meter number proceed through the change process 80% faster than those submitted without.
Orders submitted with the MaLo Number proceed through the change process 90% faster than those submitted without.
Orders submitted with the MaLo Number proceed through the change process 90% faster than those submitted without.
Retrieving Order Status via the API
The order status is available for retrieval via the GET Orders endpoint. As part of the response data, we provide you with detailed change process information based on the order states (see table below). Your system should digest the response data and present this within your native UI for the relevant teams to review and take action as needed. As a Whitelabel partner, this information is particularly important for your operations to analyse and prevent issues occurring in the change process in the future. As a Sales Affilliate partner, this information can help you streamline your pipeline and avoid encurring issues or delays related to commission payments.The order (contract draft) undergoes a pre-validation by RABOT’s system to validate the email address, the delivery address and whether a meter number has been provided. Once completed, the order is then transmitted to the relevant market partners for further processing in the Change Process.
Additionally, an insolvency check is performed to validate the prosumer’s viability for a contract.
Possible States include:
Additionally, an insolvency check is performed to validate the prosumer’s viability for a contract.
Possible States include:
- Open
- Revoked
- Rejected
- Processing
- Revoked
- Rejected
- Processing
- Revoked
Order States Table
| Order status | Description |
|---|---|
Open | The order has been received, but is not being processed yet. This could be because required data is missing (e.g. missing meter number) |
Processing | The order is being processed, communication with other market actors (grid operator, previous supplier) is ongoing. This can take a few days up to a couple of weeks depending on the actors involved |
Rejected | The order has been denied, e.g. due to a negative credit check or missing/incorrect information |
Revoked | The customer has revoked the order |
PendingDelivery | The order has been processed, and a contract confirmation has been sent to the customer, including a date for start of delivery |
Delivery | The supply contract is active and RABOT is delivering energy to the delivery location |
Cancelled | A contract termination has been received and an end of delivery date has been set. This could either be due to a customer actively sending a termination request, or because a customer has chosen a new supplier, and the supplier has communicated the termination request via the market communication processes. |
Unspecified | An unknown order state, indicating an error in the communcation with other market actors |